Return & Privacy Policy

RETURN POLICY

We, at Trigger Point Technologies Australia (TriSpecific Pty Ltd), want you to be perfectly satisfied with our products. See our iron-clad Guarantee.

If, within 60 days, you are not satisfied for any reason we will gladly provide a refund or exchange. After 60 days, TPT will replace your merchandise against manufacturer defects for up to 120 days.

To make a return or exchange by mail, simply send all products and original packaging (including mesh bag & DVD) with a copy of your invoice/receipt to the address below. Indicate the reason for the return/exchange and the action to be taken.

If you do not have your original invoice/receipt, please send a letter with your merchandise that includes the following information:

• Name
• Address
• Phone Number
• Order Date and Number
• Method of Payment
• Item Description
• Reason for Return/Exchange
• Action to be taken upon return

Send your return/exchange to:
TriSpecific Pty Ltd
Customer Service – Returns Dept.
4 Selkirk Way, Peregian Springs, QLD 4573

We will process your return/exchange within 1 to 2 weeks. You may use the shipping carrier of your choice, however, for your protection, it is highly recommended that you obtain delivery confirmation (tracking) and insurance, and retain a copy of your receipt.

Shipping fees will not be refunded.

If you have any questions, please call Customer Service on 07 5471 3891

We respect each site visitor’s right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website.
For each visitor to our website, our web server automatically recognizes no information regarding the domain or e-mail address.
The information we collect is:

* used for internal review and then discarded.
* used to improve the content of our Web page.
* used to customize the content and/or layout of our page for individual visitors.
* never shared with other organizations for commercial purposes.

Email Privacy Policy

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.